Privacy & Cookies Policy

At Frenchly, we are committed to protecting your privacy while providing an excellent online learning experience. This Privacy Policy explains how we collect, use, and protect your personal information when you use our online teaching services.

1. Information We Collect

We collect both personal and non-personal information in the course of delivering our online teaching services. This may include:

Personal Information:

  • Student Information: Name, contact details (email address, phone number), and any other data you provide during registration or while using our services.
  • Payment Information: Credit card details and billing address (processed through secure payment providers).
  • Course Information: Your language level, course preferences, and feedback.

Non-Personal Information:

  • Usage Data: Information about how you interact with our website, such as device type, access times, referrals, and pages viewed.
  • Cookies and Tracking Technologies: We use cookies to enhance your user experience, track session data, and analyze website traffic. You can adjust your cookie settings via your browser.

2. How We Use Your Information

We use your information for several purposes, including:

  • Providing Services: To deliver and manage online courses, lessons, and educational content.
  • Communication: To respond to inquiries, provide support, send course updates, reminders, and notifications.
  • Payment Processing: To process payments securely for course fees or other services.
  • Improvement and Personalisation: To tailor lessons and content to your learning needs and preferences, and to improve the user experience of our platform.
  • Marketing and Promotions: With your consent, we may send you newsletters or promotional content about our courses or services. You can opt out at any time.

3. Data Protection and Security

We take the security and protection of your personal information seriously. We employ industry-standard security measures to ensure that your data is safeguarded and protected from unauthorized access, misuse, or loss. However, while we strive to protect your data, please understand that no method of online transmission or storage is 100% secure. It is important that you also take steps to protect your own information.

4. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal data. However, we may share your information in the following situations:

  • Third-Party Service Providers: We may share your information with trusted third-party providers who help us provide services, such as online teaching platforms, payment processors, email marketing providers, or hosting services.
  • Legal Compliance: We may disclose your information to comply with legal obligations or to protect our rights, safety, or the rights of others.

5. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access and Update: You can access and update your personal information at any time by contacting us directly.
  • Deletion: You can request the deletion of your personal data, subject to certain legal or contractual limitations.
  • Opt-Out: You can unsubscribe from marketing communications by clicking the « unsubscribe » link in emails or contacting us directly.
  • Cookie Settings: You can control the use of cookies through your browser settings, but this may impact your experience on our website.

6. Third-Party Links

Our website or courses may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal information.

8. Contact Us

If you have any questions or concerns about our Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:
Email: hello@frenchlyonlineclasses

By using our online teaching services, you consent to the terms outlined in this Privacy Policy.